privacy policy
1.0 PRIVACY POLICY
We are committed to protecting our visitors’ privacy and we will not collect any personal information about you as a visitor unless you provide it voluntarily. Any personal information you communicate to us is kept within our own records in accordance with the Data Protection Act 2001.
2.0 THE DATA PROTECTION ACT 2001
The Data Protection Act 2001 was enacted on the 14th December 2001. As from 22nd March 2002, the section concerning the appointment of the Data Protection Commissioner and the Data Protection Appeals Tribunal was brought into force. We therefore consider that we have a legal duty to respect and protect any personal information we collect from you and we will abide by such duty. We take all safeguards necessary to prevent unauthorized access and we do not pass on your details collected from you as a visitor, to any third party unless you give us your consent to do so.
3.0 INFORMATION COLLECTED
As a visitor, we collect two types of information on you: Contact or feedback information; Web page download information;
3.1 CONTACT OR FEEDBACK
When you fill the form on the “TALK TO US” , we use the personal information submitted in the form only to respond to your message. This personal information will not be kept longer than necessary and will be deleted once the feedback requirement is met.
3.2 DOWNLOAD INFORMATION
If you read or download information from our site, we automatically collect and store the following non-personal information: The requested web page or download; Whether the request was successful or not; The date and time when you accessed the site; The Internet address of the web site or the domain name of the computer from which you accessed the site; The operating system of the machine running your web browser and the type and version of your web browser. Please note that this information is strictly for the sole use of www.holacollection.com and it is not shared, leased, or sold in any manner to any other organisation.
4.0 LINKS TO OTHER WEB SITES
Our site has a number of links to other local and international organisations. In some cases, for the benefit of the visitor, it may be required that we link to other web sites of other organisations after permission is obtained from them respectively. It is important for you to note that upon linking to another site, you are no longer on our site and you become subject to the privacy policy of the new site. accessed the site; The Internet address of the web site or the domain name of the computer from which you accessed the site; The operating system of the machine running your web browser and the type and version of your web browser. Please note that this information is strictly for the sole use of www.holacollection.com and it is not shared, leased, or sold in any manner to any other organisation.
5.0 ACCESS TO YOUR INFORMATION
At any time, you may request from us what information is effectively held on you, if any. You have the right to have any inaccuracies corrected and where applicable erased, if they are not already deleted.
6.0 CHANGES TO THIS PRIVACY POLICY
If there are any changes to this privacy policy, we will replace this page with an updated version. It is therefore in your own interest to check the “Privacy Policy” page any time you access our web site so as to be aware of any changes which we may effect from time to time.
TERMS AND CONDITIONS
GENERAL CONDITIONS
Quotations remain valid for seven (7) days from quotation date. Unless a firm order is placed in writing, the Seller reserves the right to alter the price quoted in any given quotation without prior notice. Once the order is placed, prices quoted remain valid for a period of 6 (six) months, after which the price will be subject to increases communicated by the supplier from time to time. Materials and/or finished are also subject to availability as communicated by suppliers.
CANCELLATION OF ORDER
If the Buyer so desires to cancel an order and the Company gives its consent, the deposit paid on signing of the Contract of Sale shall be forfeited in favor of the Company and the Buyer shall lose all rights to the Goods ordered. Each Contract of Sale shall be considered separate and distinct from one another.
TERMS OF PAYMENT
The following payment terms are applicable to all Sales Orders; • 40% – deposit on order • 55% – 7 days before delivery • 5% – on installation. No orders will be processed by the Seller unless a deposit is paid by Buyer. The Goods will be ordered once the deposit is fully-paid up and the delivery date will then be extended and confirmed in writing by the Company
KITCHEN APPLIANCES
For Sales Orders of Kitchens, the Buyer is to communicate to the Company his chosen appliances and their correct measurements within 7 days from signing of the order. In default, the delivery date will have to be extended accordingly and the Company shall not be bound by the pre-agreed delivery date. In the event that the appliances are not bought from the Company, the Buyer shall ensure that the appliances are on site upon delivery of the kitchen. In the event that they are not, and as a result ofwhich an additional visit by the Company would have to be made, the Buyer shall be charged an additional cost for such additional visit/s
SITE SURVEY
Should room measurements be taken by the surveyor of the Company, it is imperative that no alterations are made after the site-survey. Any alterations following the site survey shall be at the sole risk of the Buyer and the Company shall not be held responsible for any problems encountered on installation of the goods. Any Electrical/Plumbing plans given are only indicative and clients are obliged to consult with their electrician/plumber
DELIVERIES
In the event that the Buyer informs the Company that he is unable to accept delivery of Goods as per the delivery date communicated to him, the Company shall charge a storage fee to the Buyer at €5.00 (EXC VAT) per day per Sales Order. The Seller will only give an approximate time of delivery to the Buyer. Variations in deliver times may occur due to delivery planning constraints. Our manufactures will close for their annual shutdown periods during the full months of August and December, therefore if your order is between these periods an additional 4(four) weeks will be added to the delivery date. The use of a lifter is required for deliveries above GROUND FLOOR LEVEL and the cost of hiring such equipment and any permits required will be at the BUYER’S expense. The Buyer has the full responsibility to make sure that the site where the installation will be carried out by the Seller, has no health and safety hazards. Any health and safety hazards are the responsibility of the Buyer to be rectified according to the health and safety guidelines applied by local Maltese authorities, prior to the delivery of the goods from the Seller. In the case that the Buyer does not rectify the health and safety hazards, the Seller will have to cancel or postpone the ongoing installations on the site. In such case the Buyer has the right to rectify the hazard immediately, but if the installations will need to be postponed, a cancellation fee will be invoiced to the Buyer.
AFTER SALES
We welcome the opportunity to investigate any concerns or complaints you have about our products (or related services) and are committed to handling complaints fairly, thoroughly and promptly. If you have a complaint, you should first contact us via email on hello@holacollection.com. We assure you that we manage all complaints promptly, aiming to resolve in a reasonable timeframe, as determined on a case by case basis depending on the nature and complexity of the complaint